[Solved] Sorry, a group for that username already exists – Error while creating a user in WHM/cPanel server

In some strange situation, you may get an error related with the user group while creating a user under your WHM server. Here is the solution for that, see the error details pasted below:


cPanel/WHM Error: Sorry, a group for that username already exists.
Account Creation Status: failed

Check the ‘passwd‘ and ‘group‘ file under the directory etc and confirm the username is not there. Do follow the below pasted steps;

Step I : SSH to your server as root.
Step II : Change the directory to ‘/etc
Step III : Check ‘passwd‘ and ‘group‘ file.

You may cross check the user and remove the entry from that file to solve the issue. Then, try to create the user.

That’s it. 🙂


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Arunlal Ashok

Operations Engineer at Endurance International Group. Linux lover. Like to play on Linux console. I started this blog to share and discuss Linux thoughts.

Always happy for an open discussion! Write to arun (@) crybit (dot) com. Check about me for more details. About this blog and our strong members, check The team CryBit.com
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